Members & Memberships
How salon360 decides who counts as an active or suspended member.
Revenue & collections
The two ways salon360 counts money, revenue (what was sold) and collections (money taken in), and what each one leaves out.
Visits
What makes an appointment count as a visit in salon360 reporting.
Utilization
How salon360 measures utilization — appointment hours against scheduled hours, salon-wide and per stylist.
Rebooking %
How salon360 measures front-desk rebooking capture rate, at the salon level and per stylist.
Retention %
How salon360 measures whether guests actually come back, per stylist and salon-wide.
Cross-Center Redemption (CCR)
How salon360 tracks members who redeem their credit at a location other than their home salon.
Converted
When a lead counts as converted — a completed visit, not a booking and not revenue.
Full Sets & SFS
Which full sets count in Total Full Sets and Starter Full Sets (SFS), and how SFS member conversion is calculated.