Skip to main content

Full Sets & Starter Full Sets

These definitions are used everywhere full sets appear: Systemwide Data, Systemwide (All), Monthly Salon Metrics and the Lash Lounge Weekly Flash Leaderboard.

Full sets are a Lash Lounge measure. Bishops shops and Frenchies studios don't do full sets, so these columns don't apply to them.

What counts as a full set​

A full set is an attended visit for a full-set service: regular full sets, Starter Full Sets, member full sets ("Full Set for Active Member") and Mega Volume full sets. Cancelled and training appointments don't count.

These aren't full sets:

  • Consultations ("Lash Extension Consultation", "Eyelash Consultation").
  • Redo Full Set.
  • Add-on services. A full-set add-on is not a full set.
  • Other services filed with full sets that aren't one, such as Eyelash Removal.

The price of a full set is what was paid for the pricing option used on that visit.

Total Full Sets​

Total Full Sets (Monthly Salon Metrics and the Weekly Flash Leaderboard: Full Sets) counts how many non-members had a paying full set in the period, whether or not it was their first.

  • Paying: at least $1 was paid for it. Free sets don't count.
  • Non-member: the client wasn't a member at any point in the 30 days before the day of the full set. A guest who gets their full set and joins on the same day still counts.

Starter Full Sets​

A Starter Full Set (SFS) is a client's first-ever full set at the salon, when it was paid more than $89. Each client counts once, in the period their first full set falls in.

What counts​

  • A client's first full set, whatever it was booked as. A first full set booked as a regular full set still counts.
  • Clients who came in before for something else. A guest whose first visit was a lash lift, tint or brow service counts when they get their first full set.
  • Members. A client who was already a member when they got their first full set still counts.

What doesn't count​

  • A first full set paid $89 or less, such as a promotional set. That client never counts as a Starter Full Set, because no later full set is their first.
  • A client who has had a full set at the salon before. Their later full sets can count in Total Full Sets, not in Starter Full Sets.
  • Repeat or mis-booked "Starter Full Set" appointments. An appointment booked under the Starter Full Set service for a client who has had a full set before doesn't count. The booking name doesn't decide it; the client's first full set does.

SFS member conversion​

New Members from SFS (Monthly Salon Metrics: SFS Converted Members) counts the Starter Full Set clients from the period who also became new members in the same period. SFS Member Conversion % is that count as a share of Starter Full Sets: how often a client's first full set turns into a membership.