What counts as a visit
A visit means the client actually showed up and was served. Booking an appointment doesn't make a visit — only a completed, attended appointment does. This keeps visit counts, and anything calculated from them, honest about actual foot traffic rather than what was simply on the schedule.
How it's calculated
The Lash Lounge
An appointment on the client's visit history that is not marked cancelled and not marked missed.
Staff time on the book isn't a visit, even when it's booked under a client's name: lunches, breaks, staff meetings, training, events and set-up, front desk cover, PTO and sick days. A no-show fee isn't a visit either, because the guest didn't come in.
Salon totals and stylist rows count differently
A salon-level visit count is guest-days: a guest counts once per day, however many stylists served them. Total Visits on the Sales Dashboard, Visits in Systemwide Data and Monthly Salon Metrics, the Total Visits goal and Avg Revenue per Visit all use this count.
A stylist's own row counts the guest once per stylist per day, so a guest seen by two stylists on one day appears in both rows. Adding up the stylists' Visits can therefore come to more than the salon's Total Visits.
An appointment that has been checked out (closed or completed) and isn't voided, cancelled, or a no-show. Only the primary service on the appointment counts as the visit — add-on services booked alongside it don't count as separate visits. Some Bishops screens label these Operational Visits.
Tickets at Frenchies
At Frenchies, sales averages are measured per ticket rather than per visit. A ticket is one completed sale — one checkout — even when it covers several services or retail items. That's why Avg Ticket can look different from a visit-based average.
Your studio total counts each ticket once. Stylist rows work differently: if two stylists worked on the same ticket, that ticket counts for both of them. So adding up the stylists' ticket counts won't match the studio total — when you need the true number, use the studio figure.
A client with a primary service and two add-ons in the same appointment counts as one visit, not three.