Reports
Beyond the live Sales Dashboard, salon360 offers a set of on-demand reports for corporate and salon leadership — deeper pulls you generate for a specific brand and date range when you need them.
The Reports section of the sidebar is split into three areas:
- Draft Reports — the internal report library for authorized users; each card's Generate button runs the report inline.
- Salon Reports — reports for your own locations, grouped into Sales, Staff Performance, Members, and Legacy sections, with Favorites. Open to anyone with reporting access at a location that has Reports turned on, as well as corporate and admin users; it lists only the reports built for the selected location's franchise system.
- Corporate Reports — cross-location reports for corporate and admin users. Each card's View Report button opens the report, which offers a date range, brand and franchise-system pickers, a Run Report button, and CSV export. Results appear in a sortable table you can review on screen or export. Several reports appear in more than one area — new reports start life in Draft Reports, where they're QA'd internally, and are promoted to Salon Reports or Corporate Reports once vetted. The report itself is the same wherever you run it.
At Bishops, Salon Reports is called Shop Reports and lists Goals Report Card, Systemwide Data, Monthly Shop Metrics, Revenue by Employee and Call Log. At Frenchies it is called Studio Reports and lists Goals Report Card, Systemwide Data, Monthly Studio Metrics, Revenue by Employee, Call Log and the Member Report. The Legacy reports (Package Performance, Franchise CCR, Gift Card Report, Lifetime Value of Member) are for The Lash Lounge only.
Available reports
The table below lists every report in the platform, across all three areas. Which of them you can actually open depends on your access — most people see a subset, and that's expected. A Lash Lounge location manager with reporting access, for example, sees only the Salon Reports — Goals Report Card, Systemwide Data, Monthly Salon Metrics, Revenue by Employee, Call Log, Member Report, Package Performance, Franchise CCR, Gift Card Report, and Lifetime Value of Member — and nothing else here. Use the Where it lives column to tell whether a report is missing or simply isn't yours to run.
| Report | Where it lives | Who can see it | What it answers |
|---|---|---|---|
| Marketing Leads | Corporate Reports (Marketing) | Corporate and admin | Review and export lead inquiries across all or selected active, marketing-enabled systems and salons. |
| Package Performance | Salon Reports → Legacy | Corporate/admin, and anyone with reporting access (The Lash Lounge) | Package sales, counts, and credits purchased/remaining — per salon, or guest by guest in the Detail view. |
| Franchise CCR | Salon Reports → Legacy | Corporate/admin, and anyone with reporting access (The Lash Lounge) | Cross-Center Redemption detail for a single location for a date range. |
| Goals Report Card | Salon Reports → Sales | Corporate/admin, and anyone with reporting access (The Lash Lounge, Bishops Cuts / Color, Frenchies) | Month-by-month performance vs the goals set in Salon goals — one grid per location. Opens on the last 12 months; pick any range up to 24 months. |
| Roll Up Sales Report | Corporate Reports (Finance) | Corporate and admin | Adjusted sales by location for a date range — the standard sales figure used by related reports (see Collections). |
| Cross-Center Redemptions | Corporate Reports (Finance) | Corporate and admin (The Lash Lounge) | Per-center CCR netting — Ins, Outs, gross difference, royalty and NAF deductions, and the net difference owed. |
| Weekly PE Summary | Corporate Reports (Finance) | Corporate and admin | A date range (up to a year) vs. the same calendar dates last year, by franchise system and by day — with budgets, as a multi-tab Excel workbook. |
| Franchisee Prospects | Corporate Reports (Marketing) | Corporate and admin (The Lash Lounge) | Marketing-opted-in guests who spent in the window — the franchise-referral mailing list. |
| Revenue by Employee | Salon Reports → Staff Performance | Corporate/admin, and anyone with reporting access (The Lash Lounge, Bishops Cuts / Color, Frenchies) | Per-person sales that count everyone — including front-desk sellers with retail but no service visits. |
| Monthly Salon Metrics | Salon Reports → Sales | Corporate/admin, and anyone with reporting access (The Lash Lounge; Bishops Cuts / Color as Monthly Shop Metrics; Frenchies as Monthly Studio Metrics) | One salon's calendar year — revenue split, members, full sets, visitors and productivity, expandable from quarter to month to day. |
| Gift Card Report | Salon Reports → Legacy | Corporate/admin, and anyone with reporting access (The Lash Lounge) | Per-salon gift card revenue against total collections, with breakdowns by item, member status and date, plus redemptions. |
| Lifetime Value of Member | Salon Reports → Legacy | Corporate/admin, and anyone with reporting access (The Lash Lounge) | Every client's lifetime with the salon, rolled up into member vs. non-member lifetime value, cohorts and distributions. |
| Salon Performance by Marketing Partner | Corporate Reports (Marketing) | Corporate and admin | One month of marketing performance per location — lead forms, calls, Meta and Google spend, cost per lead, first-time visits, attributed visits, collections and 90-day ROAS — grouped by marketing partner and region, with an Excel export. |
| Systemwide (Legacy) | Draft Reports | Platform admin | The all-systems Systemwide mirror, retained for cross-system validation. |
| Systemwide Data | Salon Reports → Sales | Corporate/admin, and anyone with reporting access (The Lash Lounge, Bishops Cuts / Color, Frenchies) | The Lash Lounge original of the Systemwide roll-up — same columns, plus each salon's assigned FBC and FAC. |
| Franchise Performance | Corporate Dashboard | Corporate staff, PE Group users and platform admins (as the Corporate Dashboard) | Performance for any date you choose, including the month so far, with like-for-like comparisons, same-store growth, owner attribution and long-term trends. Currently retained for validation. |
| Lash Lounge Weekly Flash Leaderboard | Corporate Reports (Beta) | Corporate and admin (The Lash Lounge) | One row per location with the Friday-flash measures, each ranked across the system. |
| Collections by Month | Corporate Reports (Beta) | Corporate and admin (The Lash Lounge, Bishops Cuts / Color, Frenchies) | Each location's collections for every month of a year, with the year's total, one franchise system at a time. |
| Gift Card Palooza | Draft Reports | Platform admins (The Lash Lounge) | The Holiday Gift Card Sales Challenge leaderboard: Contest Sales, exclusions, drawing entries and rank per location. |
| Guest Retention by Location | Draft Reports | Platform admins (The Lash Lounge) | Salon-wide Retention % by calendar month per location, with the existing and new guests behind each figure and a Systemwide block. |
| Member Report | Salon Reports → Members | Corporate/admin, and anyone with reporting access (The Lash Lounge, Frenchies) | Memberships across selected The Lash Lounge and Frenchies locations — membership at the start and end of the period, qualifying member services, current status, autopay schedule, and lifetime spend. |
| Call Log | Salon Reports → Staff Performance | Corporate/admin, and anyone with reporting access (The Lash Lounge, Bishops Cuts / Color, Frenchies) | One location's outreach call lists day by day, who was contacted, and every call, text and email staff logged, with reach rates by staff member, queue and channel. |
Who can access reports
Each area has its own gate — there's no single "reports" permission that opens all three:
| Area | Who gets in |
|---|---|
| Salon Reports | Shown when a Lash Lounge, Bishops Cuts / Color or Frenchies location is selected (Shop Reports at Bishops, Studio Reports at Frenchies), listing only the reports built for that system. Corporate and admin users can open it; everyone else needs reporting access at a location that has Reports turned on. Data is limited to your own locations. |
| Corporate Reports | Corporate and admin users only. Reporting access on its own does not open this area — location leadership uses Salon Reports instead. |
| Draft Reports | Platform admins only. Corporate, corporate-admin, and salon users cannot access this internal staging area. |
On top of that, reports tied to one franchise system's data only appear for users whose access includes that system, and a few reports are further restricted to specific authorized users — where that applies, it's called out on the report's own page.
If a report you expected isn't showing up, check which area it lives in above before assuming it's gone.
Reports are generated on demand from live data, so the numbers reflect the moment you run them. Re-running the same report later can show different results as new appointments, payments, and memberships come in.