The Member Report now shows completed and upcoming member services

Update — August 2026

Both columns launched broken and showed 0 for every member. They now show real counts, and the definitions below have changed — see the August fix note for details.

The Member Report now splits qualifying activity into two clear columns — Member Services Completed (behind them) and Member Services Scheduled (ahead of them) — so you can see at a glance which members are on track and which need a nudge.

What changed

• Member Services Completed counts qualifying services a member has actually received.
• Member Services Scheduled counts qualifying services the member has upcoming where the booking system can identify them in advance.
• The old single "Refills Booked" column, which mixed the two, is gone.

Why it matters

A member with completed refills but nothing scheduled is a natural follow-up target — engaged, but with nothing on the books. Seeing both numbers side by side makes those members easy to spot.

See the full column reference in the Member Report docs.