September 11, 2026 release

Your Sales Dashboard tiles now all follow the date range you pick, and there's a new Sales Reports area where salon owners can open the Goals Report Card (formerly Goal Attainment) — a month-by-month look at how you did against your goals. Lifetime value on client profiles and the Lifetime Value of Member report now count each dollar once, so they read lower and more accurately. For corporate teams, the Gift Card Report shows how each card was paid for, and Systemwide Data shows members for past months. Nothing needs to be turned on.

What's in this release

For salons

• Sales Dashboard tiles follow the date range you pick. When you choose Today, Current month, Rolling 30 or Rolling 60, every tile — Avg Sales Per Visit, Retail %, Total Visits, Rebooking % and Utilization — now updates to match, not just the sales bars. Each tile says which dates it covers. 7-Day Appointments always looks at the next seven days, and now tells you so. See Sales Dashboard.
• An easier month picker for Goals. On the Sales Dashboard's Goals view and in Settings → Salon Settings → Goals, the month now shows by name with previous/next arrows and a month grid. If you sell memberships, looking back at an earlier month now grades your New memberships goal against that month's sales. See Reviewing a month that has finished.
• New: Sales Reports, starting with the Goals Report Card. A new Sales Reports area under Reports is open to anyone with reporting access, so you can review your own location's goals without asking corporate. Its first report, the Goals Report Card (formerly Goal Attainment), shows your month-by-month performance vs your goals. It opens on the last 12 months, and you can pick any range up to 24 months. See Sales Reports.
• Goals Report Card is simpler to read. It's now a single month-by-month grid: each month shows your actual with the goal underneath, and hovering a cell shows the exact numbers. Download and print buttons sit next to the location name. New memberships is now graded for past months too, so those months count toward your score. See Goals Report Card.
• Lifetime value counts each dollar once. On a client's profile, in the client list, and in the Lifetime Value of Member report, lifetime value now counts what a client spent on services. Deposits, prepaid balances, retail, tips and tax no longer inflate it, so most clients will show a lower (more accurate) number than before. See Client 360 and Lifetime Value of Member.
• DART Reports is now called Legacy Reports. Same reports, same access — just a new name in the sidebar. See Legacy Reports.

For corporate teams

• Gift Card Report shows how each card was paid for. New columns split gift card sales into Cash / card, From account, By gift card, Comped and Other, plus Face value and Discount so promotions are easy to spot. % of Total now counts only cash and card sales, so comped cards no longer make it look higher than it is. Returned and $0 cards no longer count as purchases, and Members / Non-Members uses the same member count as Monthly Salon Metrics — so member share may differ from earlier runs. See Gift Card Report.
• Systemwide Data shows members for past months. Total Members is now Active Members, counted the same way as Monthly Salon Metrics. Suspended and Retention % now fill in for past date ranges too. Suspended members are shown in their own column rather than included in the member count. See Systemwide Data.
• Franchise Performance: budget variance for the month and the year to date as separate tiles. Year-to-date variance to budget now has its own tile instead of small print under the month-to-date tile. See Budget.
• Cross-Center & Ownership is now called Ownership Groups. Same tool and access, under Settings → Corporate Settings → Franchise Management. See Ownership Groups.

Hotfix, September 11, 2026

For corporate teams

• Corporate admins can add Rebook Campaigns. In Settings → Corporate Settings → Franchise Management → Rebook Campaigns & Service Groups, + Add Campaign creates a new Call to Rebook campaign for every salon in your system, using the same editor as Edit. You choose which fields salons can tune for themselves. To retire a campaign, deactivate it. See Rebook campaigns.
• Add salons to an owner group from its card. In Settings → Corporate Settings → Franchise Management → Ownership Groups, each owner group now has + Add salon: type an unassigned salon's name and pick it to add it to that group. The × on a salon's chip returns it to unassigned, and unassigned salons are listed under the groups. A salon has one owner at a time: to hand one to a new owner, remove it from its current group first. This replaces the Brands assignment table at the bottom of the page. The page now holds owner groups only. See Owner groups.

Fixes

• Reporting access on its own now opens Legacy Reports and Sales Reports. A manager could be given Reporting portal access and still see no Reports in their sidebar, because those two areas quietly also required Studio admin access at the same location. They no longer do: the reporting permission at a location with Reports enabled is all it takes. Nothing changes for corporate and admin users, and what you can see is still limited to your own locations. If you have just been given the permission, sign out and back in for it to take effect. See Legacy Reports and Permissions.
• Client Feedback loads again. The Client Feedback page, and the staff lists in formula-notes views, stopped loading after the September 10 update. Both work again.
• Lifetime Value of Member no longer times out on large selections. Running it for your whole system (or any long date range across many salons) could stop with "Report timed out". It now keeps working until the report is ready, which can take a few minutes for every salon at once. See Lifetime Value of Member.