September 30, 2026 release

One set of numbers everywhere: Retail %, Revenue / Stylist Hour, Active Members and new members now use the same definition on the Sales Dashboard, Front Desk, your reports and the End-of-Day Summary. Retention % joins Rebooking % on your Health card, with a goal. Bishops shops get Shop Reports and a Revenue / Stylist Hour goal, Frenchies studios get Studio Reports and the Goals Report Card, and both now receive the redesigned End-of-Day Summary.

What's in this release

For salons

• Retention % on your Health card, with a goal. The Rebooking % tile is now Rebooking & Retention. Retention % is the share of guests you served 90 days before your date range who have come back to any stylist or have a future appointment booked (Frenchies studios use their own rule, below). Set a Retention % target under Settings → Goals; with Compare set to Goals, each figure on the card is graded against its own target, and the Goals Report Card gains a Retention % column. See Retention %.

• Rebooking % for each stylist (The Lash Lounge and Bishops). The Average Stylist Sales table on the Sales Dashboard and the Revenue by Employee report have a new Rebooking % column: of the guests each stylist served, the share who left with their next appointment booked with that same stylist. Because it only counts a rebooking with the same stylist, a stylist's figure can sit below the location-wide tile, which counts a rebooking with anyone. See Rebooking %.

• Retail % means one thing everywhere. Retail % is retail sales ÷ service sales, before tax, however the guest paid (card, cash, membership credit, gift card or account). The Sales Dashboard, End-of-Day Summary, Goals Report Card, Systemwide Data and Monthly Salon Metrics now all show this same figure. See Sales Dashboard.

• Revenue / Stylist Hour means one thing everywhere. Your Revenue divided by your stylists' clocked hours, now the same on Systemwide Data, Monthly Salon Metrics, the Sales Dashboard, the End-of-Day Summary and the Goals Report Card. Some locations' figures shift slightly. See Systemwide Data.

• New members, the same count everywhere (The Lash Lounge and Frenchies). A guest who signs a new membership within twelve months of their last one ending is now counted as returning, not as a new member, and the earlier ending isn't counted as a loss. Net Member Change also subtracts new suspensions. The Sales Dashboard, Front Desk, Goals Report Card, End-of-Day Summary, Systemwide Data, Monthly Salon Metrics and Member Report now all give the same figures. Past months update once to the new rule. See what counts as a new member.

• Active Members follows your date range, and agrees across screens (The Lash Lounge and Frenchies). When your Health range ends before today, the Active Members tile shows who was active at the end of that range, labelled with the date, instead of today's count. For the same end date, the Sales Dashboard, Systemwide Data, Monthly Salon Metrics and the Member Report now show the same Active Members number. At Lash Lounge salons, a membership that is inactive but not yet ended no longer counts; at Frenchies studios, frozen memberships no longer count and past ranges now show a figure in Systemwide Data (it was blank).

• A clearer goal-pace hover on Month-to-Date Sales. With Compare set to Goals, hovering the Month-to-Date Sales card shows Sold so far, Goal, Expected by now, how far ahead or behind that pace you are, Remaining with the days left, and Needed per day. The old vs Goal percentage compared you to the whole month's goal, which made a location a few hundred dollars behind pace look far behind; the new line matches the On pace / Behind pace pill.

• Call to Rebook keeps the conversation together. Under Front Desk → Call to Rebook and Declined Autopays, + Log contact is always visible, before and after an attempt, including on smaller screens. View history shows every contact and note your team has logged for that guest's visit, including notes with no call attached, so the next shift can pick up where the last one left off. Repeat attempts stay with the same visit; a later visit starts a fresh history. The latest contact or note appears in the row. See Front Desk Dashboard.

• Your Reports list shows only what runs for your location. The reports area now lists just the reports available for the location selected in the header. See Salon Reports.

• Marketing Health names your marketing partner. The top right of Marketing Health shows your location's current marketing partner, or Not assigned when none is on record.

• Shared links open the page you were sent. Opening a DART link while signed out now takes you to sign-in and then straight to that page instead of the home screen. It also works in a new tab, after a first-time password change, and after your session expires.

For The Lash Lounge salons

• Starter Full Sets, the same count on Systemwide Data and Monthly Salon Metrics. Systemwide Data now counts Starter Full Sets the way Monthly Salon Metrics already did: new clients whose first-ever visit included a full set, whatever it was booked as. Each client counts once, with no price minimum. Repeat or mis-booked Starter Full Set appointments no longer count, and first-visit full sets booked under another service now do, so each salon's figure shifts (down where repeat starters were common, slightly up elsewhere); SFS Mbr Conv % changes with it. See Starter Full Sets.

• Booked lunches no longer lower utilization. A lunch, break, staff meeting, front desk, PTO or sick appointment booked on the appointment book is now left out of scheduled hours, the same way blocked time on a stylist's schedule already was. Salons that book lunches as appointments will see utilization rise. See Utilization.

• Wait List: requested date. Each wait list entry can record the day the guest wants to come in, separate from when they were added. It shows in a new Requested column you can sort by, and the old Date column is now Added. See Wait List.

• Package Performance: refunds count in the month they happen. A package sale stays in the month it was sold, and a refund or trade-in shows as a negative amount in the month it was processed, so a closed month no longer changes weeks later. Some refunds were previously not being subtracted at all, so months with refunds will read slightly lower. See Package Performance.

For Bishops shops

• Shop Reports. Bishops shops now have Shop Reports under Reports in the sidebar, for anyone with reporting access at the shop, plus corporate and admin users. It holds the Goals Report Card, Systemwide Data, Revenue by Employee and the new Monthly Shop Metrics. See Salon Reports.

• Revenue / Stylist Hour, with a goal. The Avg Sales Per Visit tile on Shop Health now also shows your shop's Revenue / Stylist Hour. Set a monthly Revenue per stylist hour goal under Settings → Goals; the tile, the End-of-Day Summary and the Goals Report Card all grade your shop against it. On the Goals Report Card it takes the place of New Memberships. See Goals.

• Monthly Shop Metrics. Shop Reports → Sales → Monthly Shop Metrics shows one shop's calendar year on a single grid you can expand from quarter to month to day: total, service and retail revenue against last year, new clients, visits, Retail %, average visit price, Revenue / Stylist Hour, Revenue / Station and stylist count. See Monthly Salon Metrics.

• Your full sales history is back. Sales Dashboard totals and year-over-year comparisons now include every month since your shop started on Zenoti. Months before March 2026 previously showed $0.

• The redesigned End-of-Day Summary. See the End-of-Day Summary below.

• Health and Front Desk captions now say Shop-wide instead of Salon-wide.

For Frenchies studios

• Studio Reports and the Goals Report Card. Frenchies studios now have Studio Reports under Reports, with the Goals Report Card, Systemwide Data and Revenue by Employee. The Goals Report Card grades each month's revenue, Avg Ticket, Total Tickets, Retail %, utilization, rebooking %, new memberships and Retention % against your goals, using the same figures as your Studio Health page.

• Retention % uses Frenchies' own rule. Your Retention % counts guests who visited in the month four months back and returned within 90 days, new and repeat guests together, so it lines up with your Zenoti KPI report. See Retention %.

• Rebooking % per employee stays as it was. Frenchies keeps its existing Rebooking % on the Nail It! table; the new same-stylist column is for The Lash Lounge and Bishops.

• Membership Management on the Concierge Dashboard. The Concierge Dashboard now shows your studio's membership section, with the same new-member and Net Member Change figures as the rest of DART.

• The redesigned End-of-Day Summary. See the End-of-Day Summary below.

• Health and Concierge captions now say Studio-wide instead of Salon-wide.

The redesigned End-of-Day Summary for Bishops and Frenchies

• Bishops and Frenchies owners now receive the goal-aware End-of-Day email: a pace verdict, Today and Month-vs-Goal cards, Retail %, utilization and rebooking % graded against your goals, appointments booked ahead, and Top Performers. Every figure matches your Health page. If today's stylist sales haven't arrived from Zenoti by send time, Top Performers shows yesterday's ranking. See Email & Notifications.

Bishops shops

Your summary shows Average Sale per Visit and adds a Revenue / Stylist Hour row against your goal. It has no membership section.

Frenchies studios

Your summary shows Average Sale per Ticket and includes a membership summary.

For corporate teams

• Member Report is in Corporate Reports ▸ Beta. Corporate and admin users can run the Member Report (one row per member for a date range: membership at the start and end of the period, member services, current status, next autopay, lifetime sales, full CSV download) for The Lash Lounge and Frenchies locations.

• Systemwide Data: Retail Revenue is retail sold, before tax. The Retail Revenue column now counts every retail sale however it was paid and leaves out sales tax, the same retail figure Retail % uses. Lash Lounge figures previously included tax on retail; Bishops and Frenchies previously counted only card and cash payments. See Systemwide Data.

• Revenue / Station. The per-station column is now Rev / Station in Systemwide Data and Revenue / Station in Monthly Salon Metrics, with the count shown as Stations (previously Revenue / Bed and Beds), matching Number of Stations in location settings. The figures are unchanged; CSV exports use the new names.

• "Marketing agency" is now "marketing partner". The Franchise Management tool is now Marketing Partners, and the corporate report is now Salon Performance by Partner, including its Excel export. Any corporate team member can now view and edit each location's marketing partner and region under Settings → Corporate Settings → Franchise Management → Marketing Partners; previously only corporate admins could. Existing assignments, history and links are unchanged.

• Ownership Groups is now Multi-Unit Owners. The Franchise Management tool that maps which locations each franchisee owns has a new name. It works the same way, and your owners and assignments are unchanged.

For platform admins

• Daily expected outreach in Call Log. Reports → Draft Reports → Call Log shows each day's saved Front Desk worklist and the contacts and notes logged for each guest on it, including guests nobody reached. Coverage counts each guest once, so repeat calls and notes don't inflate it; days saved before details were kept are marked as count-only. Evening contacts now stay on the location's own calendar day.

• Weekly Flash. In the Weekly Flash draft report, Members now follows your date range, and new members use the same twelve-month returning-member rule as everywhere else.

• Draft Reports tidy-up. Revenue by Employee and Franchise Performance no longer appear in the Draft Reports grid; Revenue by Employee lives in each location's reports and the Member Report in Corporate Reports ▸ Beta.

Hotfix, September 30, 2026

• Rebooking & Retention stays readable in narrow cards. On Sales Dashboard → Salon Health, the two percentages stack when the card is narrow, and goal captions wrap to fit the available space. See Sales Dashboard.