Service Sales now reads pre-tax, like every other sales figure
Every sales figure in salon360 is meant to be pre-tax. That's the published standard — it's how adjusted revenue is defined, and it's spelled out again in the cross-center reconciliation rules, which value a service at what the service was worth rather than inflating it with tax that belongs to the state.
One figure wasn't following it. Service Sales in the per-stylist production table was taking the amount a guest paid at face value, and at some salons that amount arrived with sales tax already baked in. The standard hasn't changed; the one figure that wasn't meeting it now does.
Who this affects, and by how much
Six locations are affected, all of them in states that tax personal-care services. At those locations Service Sales for a given period drops between 5.5% and 7.2% — the tax that was never part of the service value coming back out.
Everywhere else, nothing moves. If your state doesn't charge sales tax on services, your numbers are identical today to what they were yesterday.
Nobody's performance changed. The same guests came in, the same services were performed, the same money was collected. What changed is that a figure labelled "sales" stopped including a figure that isn't sales.
Where you'll see it
| Figure | What happens |
|---|---|
| Average Stylist Sales — Total Sales, Service Sales, Sales / Visit, Service / Visit, Sales / Hr | Read lower at affected salons |
| Avg Sales Per Visit on Revenue by Employee | Reads lower at affected salons |
| Goal Attainment — average sale | Reads lower at affected salons; months can be regraded |
| Salon Health — sales bars, tiles, Retail % | Unchanged |
| Month-to-Date Sales and the revenue goal | Unchanged |
Retail figures are untouched — retail was already counted net of tax.
Why your revenue goal holds while average sale falls
On Goal Attainment, a single row can now show revenue exactly where it always was while average sale steps down. That looks wrong at a glance, and it isn't.
The two columns are fed by two different numbers, and always have been:
- Revenue — and the Month-to-Date Sales bar, and everything in Salon Health — reads adjusted revenue, which approximates the cash the salon actually collected rather than gross ticket totals. That figure has always been pre-tax, so it doesn't move.
- Average sale reads the per-stylist production figures, which measure the value of the work performed. That's the figure that had tax in it.
So the correction lands on one column and leaves the other alone. If your revenue target was met for a month, it's still met. Only the average-sale column can change.
Months that already closed will be regraded
Goal Attainment and the stylist table are recalculated every night, so past months pick up the corrected basis on their own — there's nothing you need to re-run.
The consequence is deliberate: at an affected salon, a closed month that was graded Met on average sale may now read Below target. The targets you saved are untouched — no goal was edited, and this change doesn't touch revenue, visits, retail %, utilization, rebooking % or memberships.
If a month you'd already reviewed reads differently now, that's this change. The month is being measured the way it should have been measured at the time.