Utilization has always answered one question: of the hours you scheduled someone, how many did they spend with a guest? That measures the roster. It says nothing about whether the person was actually in the salon.
Salons running a time clock now see a second reading beside it, measured against the hours a team member actually clocked in.
Every sales figure in salon360 is meant to be pre-tax. That's the published standard — it's how adjusted revenue is defined, and it's spelled out again in the cross-center reconciliation rules, which value a service at what the service was worth rather than inflating it with tax that belongs to the state.
One figure wasn't following it. Service Sales in the per-stylist production table was taking the amount a guest paid at face value, and at some salons that amount arrived with sales tax already baked in. The standard hasn't changed; the one figure that wasn't meeting it now does.
On the corporate Systemwide report, Visits and Unique Visitors for salons on Zenoti (Frenchies, Bishops) were counting appointments that never should have counted — cancelled, no-showed, still just scheduled, or checked in but never completed — and separately counting each add-on service on an appointment as if it were its own visit. MBO salons were already correct, so the report disagreed with itself depending on which vendor a salon ran.
The Complaint rate in Guest Feedback & Quality is complaints divided by visits. It used to divide by every booked appointment, including ones the guest missed or cancelled. A missed appointment can't produce a complaint, so those bookings were padding the bottom of the fraction and making rates look lower than they were.
It now divides by visits that actually happened — the same Visits figure shown for that stylist in Average Stylist Sales for the same dates.
For salons that run on Zenoti (Frenchies, Bishops), the numbers in salon360 now match Zenoti's own reports. Lash Lounge locations are not affected.
Three accuracy fixes land together in this release: Package Performance stops counting retail kits as packages, autopay forecasts stop counting money that was never coming, and Retention % measures on a fairer window.
Rebooking % now uses the same rule on every booking system: if a client's next appointment is cancelled or missed after it was booked, it no longer counts as a rebook.