Utilization now reads against clocked hours as well as scheduled
Utilization has always answered one question: of the hours you scheduled someone, how many did they spend with a guest? That measures the roster. It says nothing about whether the person was actually in the salon.
Salons running a time clock now see a second reading beside it, measured against the hours a team member actually clocked in.
Two numbers, two different problems
They share a numerator — hours spent with guests — and differ only in what they divide by:
| Denominator | What a low number tells you | |
|---|---|---|
| Scheduled | Hours on the posted schedule | The roster was built bigger than the demand that showed up |
| Clocked | Hours actually punched | People were on the clock and not with a guest |
The pair is the point. A salon can look fine on one and poor on the other, and the fix is different in each case — one is a scheduling decision, the other is a floor-management one.
You'll find them on the Utilization card in Salon Health, labelled Scheduled and Clocked, and as two columns — Scheduled Util. and Clocked Util. — in Average Stylist Sales and the Revenue by Employee report.
Above 100% is real, and we don't hide it
A clocked figure can exceed 100%. That means recorded guest hours ran past the recorded punch — usually someone finishing the guest in the chair after clocking out, occasionally a shift nobody punched at all.
We show the number as measured rather than capping it at 100%, because capping would make a missed shift look identical to a normal day. Anything more than 5% over is marked with an asterisk. The threshold is deliberate: a percent or two over is ordinary end-of-shift overrun with no punch to go find, while a larger gap usually is a missing punch worth a conversation.
Where you'll see a dash instead of a number
A dash means there's no basis to compute the value — not that the value is zero. Three cases:
- No time-clock punches. Both Sales / Hr and Clocked Util. show —. Sales / Hr previously showed $0.00 here, which read as "sold nothing" when it actually meant "no hours to divide by."
- No posted schedule. Scheduled Util. shows —.
- No service visits. In Revenue by Employee, which deliberately lists retail-only and front-desk staff, those team members show a dash in both utilization columns. They have retail sales but no service work to measure, and a "0.0%" next to their name would read as a performance figure rather than as "not applicable."
One thing to know when checking the numbers
The Utilization card follows the Salon Health date range. The Average Stylist Sales table below it has its own date control. If the card and the rows disagree, check that both are covering the same period before reading anything into the gap.