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Front Desk: the new Wait List

· 2 min read
salon360 Team

The Wait List gives your front desk one shared, live view of everyone waiting at your location — in the order they arrived. No more paper lists or guessing who's next.

Everyone waiting, in order​

Open Front Desk Utilities → Wait List and you'll see every waiting client with an arrival number (#1 has been waiting longest), what they're waiting for, when they arrived, and their status. The whole desk sees the same list, so nobody gets skipped.

Click + Add to Wait List to add a walk-in — just a name and a type to start; phone and notes are optional.

Sort however you like​

Click any column header to sort the table — by name, type, arrival time, or status. Sorting only changes your view; each client's arrival number stays put, so the real queue order is never lost.

Resolve in one click​

Click a client's row to open it. From there you can edit their details, or close them out:

  • Mark Completed — they were seen and taken care of.
  • Mark Cancelled — they left or decided not to wait.

Resolved clients drop off the live list but stay in your history. Use the Status filter (All / Waiting / Completed / Cancelled) and the date range to look anything up later.

Manage your own types​

Studio admins can set up the categories clients wait for — Walk-in, Waiting for Amanda, and so on — under Manage Wait List Types. A type can be removed once no one is waiting under it, so you can't accidentally strand a waiting client.

For the full walkthrough, see the Wait List documentation.