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Fixed: duplicate web-form leads and inquiry times

· One min read
salon360 Team

We fixed two issues affecting leads that come in through a website form.

One inquiry, one lead​

Some web-form inquiries were showing up twice — once as New and once as Repeat — even though it was a single person reaching out once. This came from the same submission being recorded under two different internal IDs.

Web-form inquiries are now recorded once, so a single submission shows as a single lead with the correct Lead Type. We've also cleaned up the existing duplicate entries, so your board and your Total Leads count reflect real inquiries.

Accurate inquiry times​

The Inquiry time on web-form leads could display a few hours earlier than when the form was actually submitted. Inquiry times are now recorded in the correct time zone, so a lead's timestamp matches when it really came in — and time-based sorting and "new this period" counts line up.

These changes are automatic. No action is needed on your part.